Terms of Service

Terms of Service

This website is operated by Groupe NKH. The terms "we", "us" and "our" refer to Ellaun. By visiting our site and/or purchasing from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before accessing or using our website. If you do not agree to all terms, you may not access the website or use any services.

Section 1 – Online Store Terms

By agreeing to these Terms, you confirm you are of legal age, or have parental consent to use this site. You may not use our products for illegal purposes or transmit malicious code. Breach of any condition results in immediate termination of services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time. You agree not to reproduce, sell or exploit any part of the Service without express written permission.

Section 3 – Accuracy of Information

We are not responsible if information on this site is not accurate, complete or current. Content is provided for general information only.

Section 4 – Modifications to Service and Prices

Prices are subject to change without notice. We reserve the right to modify or discontinue the Service at any time without notice.

Section 5 – Products and Services

Certain products may be available exclusively online. Returns are subject to our Return Policy: https://ellaun.com/policies/refund-policy

Section 6 – Billing and Account Information

We reserve the right to refuse or cancel any order. You agree to provide accurate purchase and account information.

Section 7 – Third-Party Links

Our site may include third-party links. We are not responsible for the content or accuracy of third-party sites.

Section 8 – Personal Information

Your personal information is governed by our Privacy Policy: https://ellaun.com/policies/privacy-policy

Section 9 – Limitation of Liability

Ellaun shall not be liable for any indirect, incidental, punitive or consequential damages arising from the use of our products or services.

Section 10 – Governing Law

These Terms are governed by the laws of France.

Section 11 – Contact

Questions about these Terms: contact@ellaun.com. We respond within 24 hours.

Contact Information

Trade name: Ellaun

Legal name: Groupe NKH

Legal representative: Hassan Nordine Kharachi

Phone: +33 7 49 01 43 63

Email: contact@ellaun.com

Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France

SIREN: 934 980 814

SIRET: 934 980 814 00024

VAT number: FR50934980814

APE/NAF code: 4791B

Business type: Sole trader (Entreprise individuelle)

Activity: Online retail sale via distance selling

Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.

Contact us: https://ellaun.com/pages/contact

FAQ: https://ellaun.com/pages/faq

Order tracking: https://ellaun.com/pages/track-my-order