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At Ellaun, every detail matters — including how we support you.
For any question or assistance, our team is available to provide you with a personalized and attentive response.
We usually reply within 24 hours.
Or fill out the form below, and we’ll get back to you as soon as possible.
Team available to answer Monday to Sunday from 8:30 AM to 7:00 PM.
- WE ANSWER YOUR QUESTIONS
How do I choose the right product?
A few simple criteria to check: regular use, frequency of use, profile and specific needs. If in doubt, our customer service replies within 24 hours.
How long before I see the first results?
Most customers see visible results after 2 to 4 weeks of regular use.
What are the delivery times?
Shipped within 1-2 days. Home or pickup point delivery in 3 to 10 days within worldwide.
Can I return a product?
Returns accepted within 30 days, product unopened. Refund within 7 days after receipt.
Are the products certified organic?
Yes: eco-friendly certification, hypoallergenic formula. Details on each product page.
How do I contact customer service?
By email at contact@ellaun.com or via the contact form. Reply within 24 business hours.
