Payment Policy

Thank you for shopping with Ellaun. We are committed to providing a secure and transparent payment experience.

1. Accepted Payment Methods

• Visa
• Mastercard
• American Express
• Apple Pay
• PayPal

2. Payment Currencies

• United Kingdom: GBP (£)
• United States: USD ($)
• Canada: CAD (C$)
• Australia: AUD (A$)

3. Payment Authorisation

Payment is charged immediately upon order confirmation. You will receive a confirmation email. Declined or flagged payments will not be processed and you will be notified by email.

4. Failed or Cancelled Payments

If funds were charged but the order was not confirmed, contact us immediately at: contact@ellaun.com

5. Refund and Cancellation

Cancel within 12 hours by emailing contact@ellaun.com. Refunds processed within 14 working days to the original payment method. See full policy: https://ellaun.com/policies/refund-policy

6. Fraud Prevention

Ellaun reserves the right to request additional verification for transactions considered high risk.

7. Contact

For payment questions: contact@ellaun.com. We respond within 24 hours.

Contact Information

Trade name: Ellaun

Legal name: Groupe NKH

Legal representative: Hassan Nordine Kharachi

Phone: +33 7 49 01 43 63

Email: contact@ellaun.com

Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France

SIREN: 934 980 814

SIRET: 934 980 814 00024

VAT number: FR50934980814

APE/NAF code: 4791B

Business type: Sole trader (Entreprise individuelle)

Activity: Online retail sale via distance selling

Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.

Contact us: https://ellaun.com/pages/contact

FAQ: https://ellaun.com/pages/faq

Order tracking: https://ellaun.com/pages/track-my-order