Shipping Policy

This policy ensures you are clearly informed of our shipping procedures. By ordering from Ellaun, you accept these policies.

Shipping Costs

• United Kingdom: Free on orders over £50. Standard rate: £3.95.
• United States: Free on orders over $60. Standard rate: $7.95.
• Canada: Free on orders over C$80. Standard rate: C$9.95.
• Australia: Free on orders over A$90. Standard rate: A$12.95.

Service Area

We ship to the United Kingdom, United States, Canada and Australia only.

Estimated Delivery Times

• Processing time: 1–2 working days (Monday–Friday)
• United Kingdom: 2–4 working days after dispatch
• United States: 5–8 working days after dispatch
• Canada: 6–10 working days after dispatch
• Australia: 8–12 working days after dispatch

Timelines may be extended due to force majeure, carrier strikes or extreme weather.

Questions about delivery? Contact us at contact@ellaun.com

Once dispatched, you will receive a confirmation email with tracking information.

Order Tracking

Track your order at: https://ellaun.com/pages/track-my-order

Delivery Address Changes

Please verify your delivery address carefully. Once dispatched, we cannot modify it.

Order Cancellation

Cancel within 12 hours of ordering by emailing contact@ellaun.com. If already dispatched, refer to our returns policy: https://ellaun.com/policies/refund-policy

Parcels Damaged in Transit

If your parcel arrives damaged, contact us at contact@ellaun.com with photos within 48 hours. If products do not match the description, you may request a return/refund at no cost.

We respond to all enquiries within 24 hours.

Contact Information

Trade name: Ellaun

Legal name: Groupe NKH

Legal representative: Hassan Nordine Kharachi

Phone: +33 7 49 01 43 63

Email: contact@ellaun.com

Physical address: 5 Rue des 50 Arpents, 77680 Roissy-en-Brie, France

SIREN: 934 980 814

SIRET: 934 980 814 00024

VAT number: FR50934980814

APE/NAF code: 4791B

Business type: Sole trader (Entreprise individuelle)

Activity: Online retail sale via distance selling

Customer service hours: Monday to Friday, 9am – 6pm CET. Closed weekends and public holidays.

Contact us: https://ellaun.com/pages/contact

FAQ: https://ellaun.com/pages/faq

Order tracking: https://ellaun.com/pages/track-my-order